At United Employees Credit Union, we strive to provide the best service to our members.
If you have a complaint or a concern, please follow our complaints handling procedure. We will work with you to resolve the issue as quickly as we can.
1. Talk to your branch: The first step is to contact your local branch. If the Representative you have been dealing with cannot resolve your issue, they will escalate it to the appropriate individual. You can contact the branch by phone, email, fax or in person.
Call: Eastern Avenue – 416 461 9257 or 1800 794 7644 (Toll Free)
Call: Gateway – 905 625 6973 or 1866 999 9290 (Toll Free)
Email: infounited@unitedcu.com
Fax: 416 461 8141
2. Contact the C.E.O: If you are not satisfied with the resolution offered by your branch you can contact United Employees Credit Union’s C.E.O. t the branch by phone, email, fax or in person. You can get in touch with the C.E.O by making an appointment or by calling 416 461 9257 ext 27.
3. Contact the Board of Directors: If you are not satisfied with the resolution offered by your branch & the C.E.O you can contact the Board of Directors.
Email: smithglennd@sympatico.ca – Glen Smith (Chairperson, Audit Committee)
Mail: Board of Directors, 964 Eastern Avenue, Toronto, ON, M4L 1A6.
4. Contact F.S.R.A: If you are not satisfied with the resolution offered by the Board of Directors you can contact the Financial Services Regulatory of Ontario (F.S.R.A.). You should ensure you have followed the first three steps of this complaints handling process before contacting F.S.R.A. There are specific form & documents required for this, you can find all information on their website listed below.
Call: 416 250 7250 or 1800 668 0128 (Toll Free)
Website: https://www.fsrao.ca
Mail: Financial Services Regulatory Authority, 25 Sheppard Avenue West, Suite 100, Toronto, ON, M2N 6S6.
